SHIPPING & RETURNS
Shipping Policy:
We currently ship worldwide.
Orders are typically processed within 7–10 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery times may vary depending on your location and local customs procedures. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.
If you have any questions regarding your order, please feel free to contact us at furisticpets@gmail.com.
Return Policy:
We hope you and your pet love your purchase.
Returns are accepted for unused and unworn products in their original condition and packaging. To maintain fairness and hygiene standards, items that have been used, damaged, or returned without their original packaging may not be eligible for a refund.
Sale or discounted items are not eligible for return or exchange.
If you wish to request a return, please contact us at furisticpets@gmail.com with your order number and details before sending anything back. Unauthorized returns may not be accepted.
Once we receive your request, our team will review it and respond as soon as possible.
European Union Customers:
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To exercise this right, please contact us at furisticpets@gmail.com and provide your order number and the item(s) you wish to return.
Returned items should be unused, unworn, and in their original packaging unless otherwise required by applicable law.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds will be issued to the original payment method after the returned items have been received and inspected.
