SHIPPING & RETURNS
Shipping Policy:
We want your order to reach you safely and as quickly as possible.
Shipping fees are not included in the product price and will be calculated at checkout.
We usually ship your order within 3 business days after it’s placed.
If you have special delivery requests—such as a preferred courier or specific delivery time—please select the option that works best for you at checkout.
During public holidays, shipping times may be slightly longer, but we’ll always do our best to get your order to you promptly. Thank you for your patience and understanding!
Return Policy:
We hope you and your pet love your purchase. Please note that we do not accept returns without a valid reason.
Returns are only accepted for unused and unworn products in their original condition and packaging.
If you wish to request a return:
Please contact us at info@furisticpets.com with your order details before sending anything back.
Once we receive your email, our team will review your request and respond within 14 days. Thank you for your understanding and for supporting our business.
Notice:
Every piece is lovingly handmade, so slight variations in size are a natural part of its charm.
Handmade item is unique, your order will come in a surprise color—a little extra joy for you and your pet!